Terms & Conditions

1. Introduction

Follow HR provides the Follow HR website, platform, applications, services, and related products collectively referred to as the “Follow HR Services.”

These Terms and Conditions govern your access to and use of all content, services, products, websites, and applications made available by or through Follow HR.

2. Entering Into These Terms and Conditions With Follow HR

Use of the Follow HR Services is subject to your acceptance of these Terms and Conditions. These Terms form the entire agreement between you and Follow HR and replace any prior agreements relating to your use of the Follow HR Services.

To accept these Terms, an individual must have legal capacity and be at least 18 years old. A legal entity must be duly incorporated and in good standing, and the person accepting these Terms must have authority to bind that entity.

You may not access the Follow HR Services without prior written consent from Follow HR:

• For reproduction purposes.
• If you are a competitor of Follow HR.
• To monitor availability, performance, or functionality.
• For benchmarking, competitive analysis, or similar purposes.

Follow HR may suspend or terminate access for any of the above reasons, for any other permitted reason, or as otherwise allowed under these Terms and applicable law. If the Follow HR Services are accessed for restricted purposes, Follow HR may seek all available remedies, including compensation where permitted by law.

3. Modifications to Terms and Conditions

Follow HR may change, modify, add, or remove portions of these Terms at its discretion. Your continued use of the Follow HR Services after changes are posted constitutes acceptance of the updated Terms.

Updated Terms become effective upon the earlier of your continued use of the Follow HR Services or 30 days after posting on the website.

4. Using Follow HR Services

Certain features or functions of the Follow HR Services may only be available to account holders. To create an account, a user must complete the sign-up process and accept these Terms and Conditions.

Each customer may maintain one account unless otherwise approved. If multiple people need access, the customer must designate them as authorized users and ensure all account information remains accurate, current, and complete.

Users linked to a customer account may be treated as authorized to act on behalf of that customer. Follow HR is not responsible for verifying each user’s internal authority and may restrict access if authorization is uncertain.

5. Logging Into an Account

Follow HR will provide account credentials to customers and authorized users. Login credentials must not be shared or used by multiple people.

Customers and users are responsible for keeping all credentials confidential and must promptly notify Follow HR of:

• Credential loss, disclosure, or unauthorized use.
• A user leaving the customer’s organization.
• A user’s role or authorization has changed.
• Any termination of a user’s access rights.

6. Customer Data

Customer Data uploaded, posted, transmitted, or processed through the Follow HR Services remains owned by the customer or relevant third parties. By uploading Customer Data, the customer authorizes Follow HR to process it as needed to provide the Services.

The customer is responsible for ensuring that:

• Customer Data and related processing comply with these Terms, applicable law, and the rights of Follow HR, other users, customers, individuals, and organizations.
• Customer Data does not contain harmful, unlawful, offensive, abusive, defamatory, privacy-invasive, malicious, or otherwise prohibited material.
• The customer and authorized users have all the required rights, permissions, and legal bases to use and process the Customer Data.

No Guarantee of Accuracy

Follow HR encourages customers to review carefully what they submit, upload, or transmit through the Follow HR Services. Customer Data is the sole responsibility of the person or organization from which it originated, and Follow HR does not guarantee its accuracy, completeness, or reliability.

Unlawful Customer Data

Follow HR is not required to pre-screen, monitor, or filter Customer Data. However, if Follow HR discovers or is notified of unlawful or non-compliant Customer Data, it may take appropriate action, including notifying the customer, denying publication or processing, requiring the customer to bring the data into compliance, or temporarily or permanently removing, restricting, or deleting the data.

Follow HR may remove Customer Data at any time, with or without notice, if it reasonably believes the data violates applicable law, regulations, or these Terms.

Compelled Disclosure

Follow HR may disclose customer confidential information when legally required. Where permitted, Follow HR will use commercially reasonable efforts to provide prior notice so the customer may contest the disclosure.

If disclosure is required as part of a civil proceeding involving Follow HR and the customer does not contest it, the customer may be responsible for reasonable costs associated with compiling and providing secure access to the information.

7. Services & Technical Support

Subject to these Terms and payment of applicable fees, Follow HR grants customers and authorized users a limited, non-exclusive, non-transferable, non-sublicensable license to use the Follow HR Services for permitted recruitment and business purposes, including to:

• Collect, store, organize, and manage Customer Data.
• Generate reports based on Customer Data.
• Add users, assign permissions, and manage activities.
• Modify, delete, and customize permitted data and standard platform features.
• Receive reasonable help and guidance regarding use of the Follow HR Services.

Technical Support

Follow HR will provide reasonable technical support to customers and authorized users upon request. Support requests from account holders will be handled as soon as reasonably possible, while requests from users without an account may receive limited or no response.

Support is available through Follow HR’s approved contact page or support channel.

Modifications to Service

Follow HR may modify the Follow HR Services, or any part of them, from time to time without prior notice, including by rebranding the Services, temporarily or permanently discontinuing any feature, or changing pricing plans (with notice where changes affect existing subscriptions upon renewal).

If a customer does not accept a modification, the customer should notify Follow HR. Continued use after the effective date of the modification indicates acceptance. Follow HR is not liable for modification, suspension, or discontinuation of the Services.

8. Job Advertising

9. Data Processing Contract

Follow HR provides a platform through which customers, acting as data controllers, may collect, store, and organize personal data determined by the customer. The platform is designed as recruitment software, while customers decide how they use it within applicable plan limits and these Terms.

Duration. Follow HR will process data on behalf of the customer until the Follow HR Services are terminated. After termination, Follow HR may retain customer data for a limited period, subject to applicable policies, customer instructions, and legal requirements.

Parties’ Rights and Obligations

Follow HR will ensure that authorized personnel processing personal data are subject to confidentiality obligations. Where required, Follow HR will make information available to help demonstrate compliance and support audits conducted or mandated by the customer, at the customer’s expense.

10. Restrictions

Prohibited Activities

Customers and authorized users may use the Follow HR Services only within the scope, means, and purposes permitted by these Terms and applicable law. Users may not:

• Use the Services to commit a crime, breach the law, or encourage unlawful conduct.
• Copy, duplicate, distribute, modify, adapt, hack, reverse engineer, decompile, or attempt to extract source code except where expressly permitted by applicable law.
• Use the Services without agreeing to these Terms and Conditions.

Certain Uses Require Follow HR Consent

Without Follow HR’s prior written consent, users may not:

• Sell, resell, lease, license, sublicense, distribute, disclose, exploit, or make the Services available to third parties, except authorized users of the same customer.
• Use the Services outside the scope or purpose for which their functionality was created.
• Use automated programs to send requests to the Services unless such tools are provided or approved by Follow HR.

11. Privacy and Data Protection

Follow HR takes customer and user privacy seriously. The Follow HR Privacy Policy explains how personal information is collected, used, and disclosed and should be reviewed carefully.

Follow HR is committed to maintaining strong standards of data privacy and security. Any certification or compliance claims, including SOC 2 Type II, should be published only if verified for Follow HR.

Follow HR uses commercially reasonable efforts to comply with applicable data protection laws and international data transfer requirements, including GDPR where applicable.

Where required, Follow HR may rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms. Compliance obligations remain subject to applicable law and these Terms.

12. Intellectual Property Rights

The Follow HR Services, materials, visual interfaces, graphics, designs, systems, methods, software, code, content, data, trademarks, trade names, and related elements are owned by Follow HR, its affiliates, licensors, vendors, or hosting partners.

These materials are protected by copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws. Use of the Follow HR Services does not grant customers ownership of any Follow HR intellectual property. Commercial or promotional distribution, publication, or exploitation of Follow HR materials is prohibited without prior written permission from Follow HR or the applicable rights holder.

Content Owned by Follow HR

Subject to these Terms and payment of applicable fees, Follow HR may grant customers and authorized users a limited, non-exclusive, non-transferable, license to access or download permitted content for approved use, provided all copyright and proprietary notices remain intact. Downloading or accessing content does not transfer ownership. Customers may not copy, distribute, publish, or exploit Follow HR content except as permitted through the Services or by applicable law.

Customer Data Representations

Customers are solely responsible for Customer Data and the consequences of posting, copying, publishing, or processing it through the Follow HR Services. Customers represent and warrant that:

• They own or have all necessary rights, licenses, consents, and permissions to use and authorize Follow HR to process Customer Data.
• Customer Data and its use by Follow HR under these Terms will not violate third-party rights, privacy rights, intellectual property rights, or applicable laws.
• Customer Data will not require Follow HR to obtain third-party licenses or pay fees or royalties unless separately agreed.

13. Third-Party Sites, Products, and Services

The Follow HR Services may link to or interoperate with third-party websites, services, software, applications, integrations, or data sources collectively referred to as Linked Sites.

Linked Sites are provided for convenience. If customers enable or use them, their use is governed by the applicable third-party provider’s terms, not these Terms.

Follow HR does not endorse, warrant, support, or guarantee Linked Sites and may stop providing interoperability at any time without refund, credit, or compensation. Access to and use of Linked Sites is at the customer’s own risk.

14. Disclaimers & Indemnification

Disclaimers, No Warranty

Unless expressly stated otherwise, the Follow HR Services, materials, content, features, and related services are provided on an “as is” and “as available” basis without warranties of any kind.

To the fullest extent permitted by law, Follow HR and its affiliates disclaim all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, correctness, and reliability.

Follow HR does not warrant that the Services will be uninterrupted, error-free, secure, virus-free, or that defects will be corrected. Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply.

Indemnification

You agree to defend, indemnify, and hold harmless Follow HR, its affiliates, and their directors, officers, employees, and agents from claims, losses, damages, liabilities, and expenses, including attorney fees, arising from your use or misuse of the Services, violation of these Terms, infringement of rights, or breach of your representations and obligations.

Follow HR may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with that defense.

15. Limitation of Liability

Follow HR will not be liable for consequences resulting from:

• Modifications to these Terms, fees, Services, materials, accounts, or platform elements.
• Errors, interruptions, suspensions, unavailability, or discontinuation of the Services.
• Deletion, corruption, failure to store, or misuse of Customer Data.
• Plan upgrades, downgrades, or account changes.
• Disclosure, loss, or unauthorized use of login credentials caused by failure to keep them confidential.
• Use of unsupported browsers, devices, systems, or platforms.
• Customer failure to provide accurate information, maintain user authorizations, ensure lawful data use, obtain rights, or follow restrictions.

To the fullest extent permitted by law, Follow HR’s aggregate liability arising out of or related to these Terms will not exceed the amount paid by the customer for the Follow HR Services giving rise to the liability during the six months before the first incident.

Neither party will be liable for lost profits, lost revenue, lost goodwill, indirect, incidental, special, consequential, cover, business interruption, or punitive damages, except where such exclusions are prohibited by law.

16. Fees & B2B Compliance

Fees

Fees for access to the Follow HR Services are listed on the website, order form, or invoice provided to the customer. Subscriptions are entered into for monthly or yearly terms by default and renew for the same subscription term unless otherwise stated.

Unless stated otherwise, fees are payable at the beginning of each subscription term, in the manner and currency shown on the website, order form, or invoice. All fees, including subscription and add-on fees, are exclusive of VAT and other taxes or duties and are non-refundable and non-cancellable unless required by law or expressly stated otherwise.

Customers are responsible for applicable taxes, including VAT, GST, sales tax, withholding tax, or similar charges. Where required, customers must gross up payments so Follow HR receives the full invoiced amount.

If paying by credit or debit card:

• You authorize Follow HR to charge your card or bank account for subscription and renewal fees until the subscription is terminated.
• You authorize Follow HR to use third-party payment processors and disclose payment information as needed to process payments.
• You are responsible for bank fees and recurring payment fees charged by your bank.

B2B and VAT Compliance

Follow HR supplies services exclusively to business customers. By using the platform, you confirm that you are acting on behalf of a business and not as a private consumer.

Customers must provide accurate business and tax information, including VAT or tax identification numbers where required. Follow HR may verify this information and suspend services if it is incomplete or inaccurate.

Where reverse-charge rules apply, customers are responsible for self-assessing and remitting VAT or equivalent taxes under local regulations. Customers agree to indemnify Follow HR for tax liabilities, penalties, or costs arising from inaccurate or incomplete tax information.

Credits Balance

Follow HR may adjust credits allocated to an account at its discretion, subject to applicable law and customer agreements.

17. SMS Messaging / Texting

SMS Messaging Service

Follow HR may offer an SMS or texting service that allows customers to send messages through the platform. By using SMS features, customers agree to comply with these Terms and all applicable laws.

Funds for SMS Messaging

Customers may be required to purchase SMS credits or funds. Phone number activation, monthly fees, and SMS credits may be non-refundable and non-transferable.

SMS Credit Usage

SMS credits may only be used for messages sent through Follow HR’s SMS service. Sending costs are deducted from the customer’s SMS credit balance, and pricing may change with notice through the platform.

SMS Account Termination

If an account is suspended or terminated for breach or another permitted reason, unused SMS credits may be forfeited and no refund may be provided.

Availability of SMS Service

Follow HR uses reasonable efforts to support SMS service availability but does not guarantee uninterrupted or error-free SMS delivery.

SMS Compliance With Laws

Customers are responsible for ensuring their SMS use complies with all laws, including rules on message content, recipient consent, and privacy.

SMS Disclaimer

Follow HR disclaims warranties and liabilities related to the SMS service to the fullest extent permitted by law.

18. Disclaimer of Use: Find Contact Details

Except where expressly stated otherwise, contact information obtained through Find Contact Details is provided as is. Follow HR may update, correct, remove, complete, or delete contact information at any time.

Follow HR may use reasonable efforts to maintain contact enrichment information, but it does not control the production, availability, or accuracy of third-party data included in or used by the service.

Follow HR does not warrant that:

• Contact information will meet customer expectations.
• Contact information is current, accurate, or complete.
• Contact enrichment will be uninterrupted, timely, secure, or error-free.
• Calculations or results produced by contact enrichment will be accurate.
• Errors or bugs in contact enrichment will be corrected.

19. Termination & Remedies

Termination

These Terms may be terminated for convenience:

• By the customer by revoking the billing agreement inside Follow HR, where supported by the platform.
• By Follow HR if it decides to discontinue the Follow HR Services or close the platform.
• Immediately by either party if liquidation, insolvency, creditor settlement, or assignment for creditors is initiated for the other party.

Termination for Default

These Terms may be terminated for default by written notice:

• By either party if the other party breaches these Terms and fails to cure the breach within 30 days after notice.
• Immediately by either party for certain breaches, including intellectual property or indemnification obligations.

Upon termination, Follow HR may deactivate the account. If earlier deletion is requested, Follow HR will fulfill the request within a reasonable period, subject to applicable requirements. The customer must stop using the Services, pay all amounts owed, and discharge any liabilities incurred before termination. Provisions intended to survive termination will remain in effect.

Remedies

If Follow HR terminates these Terms because of an uncured breach, it may apply the same or similar remedies to others using the Services in conflict with these Terms. Follow HR may also use any remedies available under applicable law.

If Follow HR reasonably believes use of the Services may harm third parties, it may take measures under its control to prevent, stop, or reduce that harm.

20. Miscellaneous

Relationship of the Parties. The parties act as independent contractors. These Terms do not create an agency, partnership, joint venture, fiduciary duty, employment relationship, or other legal association. These Terms are not intended to benefit third parties.

Severability

If any provision of these Terms is found invalid, unenforceable, or illegal, it will be enforced to the maximum extent permitted to reflect the parties’ intent. The remaining provisions will remain valid and enforceable.

Assignment

Customers may not assign, transfer, or delegate these Terms or any rights or obligations without Follow HR’s prior written consent. Any unauthorized assignment, transfer, or delegation is void.

A permitted assignment may be allowed without consent in connection with an affiliate transfer, merger, reorganization, sale of assets, product line transfer, or change of control, where permitted under these Terms and applicable law.

No Waiver

Failure by either party to enforce any provision or right under these Terms will not be treated as a waiver of future enforcement of that or any other provision or right.

Brand Usage and Promotion

The customer agrees that Follow HR may identify the customer as a software user and use the customer’s name, trademark, or logo in sales presentations, marketing materials, communications, press releases, and customer profiles, unless otherwise agreed in writing.

Governing Law and Jurisdiction

These Terms (and any further rules, policies or guidelines incorporated by reference therein) shall be governed by and construed in accordance with the laws of Thailand and subject to the sole jurisdiction of the courts of Thailand.

21. Follow HR AI Terms

These Follow HR AI Terms form part of the Terms of Service and these Terms and Conditions. They apply to access and use of any Follow HR AI features.

“Follow HR AI” means any Follow HR feature or functionality labeled as AI that uses machine learning models or related AI technologies.

Input and Output. You may provide input to Follow HR AI and receive generated output. Input and output are treated as Customer Data, and you remain responsible for their development, content, operation, maintenance, and use.

You must ensure that input, output, and use of Follow HR AI do not violate law, these Terms, or third-party rights. Because of how machine learning works, output may not be unique, and similar output may be generated for others.

Follow HR AI Use Restrictions

You may not use Follow HR AI or output to develop competing foundation models, mislead people about AI-generated content, generate spam or election campaign content, create defamatory or discriminatory material, or violate documentation, usage guidelines, or provider policies.

AI Warranty Disclaimer

Follow HR does not warrant results or accuracy from Follow HR AI. AI output may contain errors, inaccuracies, harmful or offensive content, or bias, and should support, not replace, human evaluation and judgment.

If AI features record, transcribe, summarize, or analyze audio or video communications, customers are solely responsible for providing notices, obtaining consent, and complying with all applicable laws.

Customers are responsible for reviewing the accuracy and appropriateness of all AI output before use and for all decisions, actions, or omissions based on such output, including employment-related decisions.

Customers should not rely on factual statements in AI output without independent verification. Detailed or confident output may still contain inaccuracies and may not reflect changes after model training.

No information or advice obtained from Follow HR or through Follow HR AI creates any warranty not expressly stated in these Terms.

Fair Usage

Use of Follow HR AI may be subject to fair usage restrictions.

New AI Features

Follow HR may introduce new AI features from time to time and may update these AI Terms to cover those features.

Service Level Terms

Downtime caused by third-party AI services may be excluded from service availability or downtime calculations.

Third-Party Provider Policies

Customers using Follow HR AI must comply with applicable policies, acceptable use rules, content policies, and terms from relevant third-party AI providers.